Privacy Policy

1 Introduction and Overview

bh999 fun places the highest priority on its users' privacy. This privacy policy explains what information is collected when you use our website and services, and how that information is managed.

This policy is a supplementary document to the Terms and Conditions. By registering on the site, you confirm that you have read this privacy policy and fully understand its terms. This platform is operated exclusively for individuals aged 21 and above.

The information we collect is never sold to third parties. All data is used solely to improve platform services and enhance your experience.

2 What Information We Collect

2.1 Information Provided Directly by You

When you open an account on bh999 fun, make a deposit or withdrawal, or contact support services, you directly provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Residential address

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Site access times and session information
• Data from cookies and web beacons
• Page visit history and usage patterns

2.3 Transaction-Related Information

The details of every deposit and withdrawal transaction are recorded. This includes the amount, method, time, and transaction status. Records of all transactions with a minimum deposit of ৳300 and minimum withdrawal of ৳500 are stored securely.

3 Purpose of Using Information

bh999 fun uses the collected information for the following purposes:

• Account Management: Completing the registration process, verifying logins, and ensuring account security.
• Identity Verification: Conducting the necessary verification process to confirm a user's age and identity.
• Financial Transactions: Receiving deposits, processing withdrawals, and managing related financial activities.
• Service Improvement: Analysing platform performance to improve service quality.
• Customer Support: Providing 24/7 live chat and email support to resolve your issues and concerns quickly.
• Fraud Prevention: Identifying and stopping unauthorised transactions and fraudulent activity.
• Promotional Communication: Sending information about new offers and bonuses, where you have given your consent.

We never sell or transfer your information to advertising agencies or any other commercial entity without your permission.

4 Data Storage and Security

4.1 Technical Security

bh999 fun uses industry-standard technology to protect your information. All data stored on our servers is secured through SSL (Secure Sockets Layer) encryption. This means that third parties cannot read your personal and financial information while it is being transmitted.

Access to our systems is limited to authorised personnel only, and they operate under strict confidentiality obligations.

4.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be kept for a period of time for legal and audit purposes. After the specified period, information is securely deleted.

4.3 Password Security

Your password is stored in encrypted form. No staff member at bh999 fun will ever ask for your password. If anyone asks for your password, notify our support team immediately.

5 Sharing Information with Third Parties

We may share specific information in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant financial service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for processing transactions.

5.2 Technology Service Providers

Technology companies that assist with game operations, data analysis, and platform maintenance have limited access to certain information. These companies are contractually bound to adhere to our privacy standards.

5.3 Legal Obligations

Specific information may be provided to authorities if required under a court order, government directive, or applicable law. In such cases, we provide only the minimum information necessary.

6 Cookie Policy

The bh999 fun website uses cookies. Cookies are small text files stored in your browser that help improve the site's functionality.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand site traffic and usage patterns.

Cookies can be disabled from your browser settings, though this may limit some features of the platform.

7 User Rights

You have several rights over your own information:

7.1 Right to Access Information

You may contact us at any time to request a copy of the information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or out of date, let our support team know. We will correct it promptly.

7.3 Request to Delete Information

After closing your account, you may request that your information be deleted. However, certain information may be retained for a specified period for legal and financial audit purposes.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, let us know at any time via live chat or email. Your request will be acted on promptly.

8 Responsible Data Management

bh999 fun believes that protecting personal information is a fundamental responsibility. Just as with our Responsible Gaming Policy, we maintain the highest standards in data protection.

We regularly review our security measures and apply necessary updates. Our staff receive regular training on data protection so that your information remains secure at all times.

In the event of a data security breach, we will promptly notify affected users and take the necessary steps.

9 Protection of Minors

bh999 fun strictly enforces a 21+ age policy. We do not knowingly collect or store information from any person under the age of 21. An age verification process at registration ensures that only adults use the platform.

If we are informed that a minor has created an account, we will immediately close that account and delete all associated information.

10 Policy Changes

bh999 fun reserves the right to update this privacy policy when necessary. If any significant changes are made, we will:

• Update the last-updated date on this page.
• Notify registered users by email or live chat.
• Display a notice on the platform.

Continuing to use the site after changes have been made means you have accepted the updated policy. The latest policy will always be available on this page.

To learn more about our services, terms, and conditions, visit the FAQ page, where common questions are answered in detail.